Get in touch
EMAIL support@galvingreenurban.com
TEL+46 (0) 470 70 51 00
Customer SUpport
We're here to help
Shipping
Shipping costs
Shipping costs are calculated at checkout
Estimated shipping times will be provided at checkout
1-3 day express shipping is available at checkout
Shipping date
Orders are processed on business days, Monday through Friday, from 07:00 to 14:00 CET. Orders are shipped from our own warehouse. Orders that arrive on Friday afternoons, weekends or on public holidays will be processed on the following business day.
Tracking my order
When your order is shipped, you will receive a delivery confirmation email which will include a link to the carrier’s website where you can track your shipment.
Approval of goods delivery
Customers are expected to inspect the parcel and packaging carefully before signing for the shipment. If you suspect that the parcel or its contents have been damaged, please request the courier or delivery person make a note of this. If you suspect the items have been damaged, you may decline the delivery. In such cases, please contact us at support@galvingreenurban.com as soon as possible, so we can take appropriate action.
Can I change or cancel my order?
Once an order is processed, it is very difficult to make changes to it, please contact us immediately and we will do our best to correct this before the order is sent. Please reply to the order confirmation email to ensure your request is seen by our team as soon as possible. Once the order has already shipped, we cannot make any further changes, but all of our products are eligible for a refund.
If you wish to cancel your order, please contact us immediately and we will do our best to stop the delivery. Please reply to the order confirmation email to ensure your request is seen by our team as soon as possible. Once the order has already shipped, we cannot make any further changes, but all of our products are eligible for a refund.
I have not received a confirmation email
An email confirmation is sent automatically to the email address you provide at checkout. Please check your spam folder if you do not receive it within a few minutes. If you still didn't get it, please reach out to our customer support at support@galvingreenurban.com for further assistance.
Returns
Return policy
IF YOU AREN'T COMPLETELY SATISFIED WITH YOUR PRODUCT, WE WILL GLADLY ACCEPT RETURNS.
Goods returned to us within 30 days of delivery are eligible for a refund. If you are located in the European Union, you also have the statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason — our 30-day window exceeds this minimum.
Returned items must be unused and in new condition, including original packaging and hang tags. Please note that original shipping fees will not be refunded.
To start a return or exchange, visit our Returns Page, our Exchange Page or contact us at support@galvingreenurban.com.
When will my return be refunded?
Once we receive and inspect your return, we will process your refund without undue delay and no later than 14 days from the day we receive the returned goods. Refunds will be issued to your original payment method.
How do I make a return or exchange?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are there any return costs?
Returns are currently free.
Where is my return label?
A return label is included in your order, contact us at support@galvingreenurban.com if you have not received one.