FAQs
Payment & Delivery
Where can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link so you can follow the delivery. If you can’t find the email, you can also track your shipment anytime using this link: TRACK YOUR ORDER
Can I change or cancel my order?
Once an order is processed, it is very difficult to make changes to it, please contact us immediately and we will do our best to correct this before the order is sent. Please reply to the order confirmation email to ensure your request is seen by our team as soon as possible. Once the order has already shipped, we cannot make any further changes, but all of our products are eligible for a refund.
If you wish to cancel your order, please contact us immediately and we will do our best to stop the delivery. Please reply to the order confirmation email to ensure your request is seen by our team as soon as possible. Once the order has already shipped, we cannot make any further changes, but all of our products are eligible for a refund.
I have not received a confirmation email
An email confirmation is sent automatically to the email address you provide at checkout. Please check your spam folder if you do not receive it within a few minutes. If you still didn't get it, please reach out to our customer support for further assistance.
Where do I enter my discount code?
Please enter your discount code in the “Discount code or gift card” field on the checkout page. The field is located underneath the list of items in your cart.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Returns Policy
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Warranty & Claims
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.